Shipping policy

Shipping Policy

This Shipping Policy (“Policy”) outlines the terms and conditions relating to the shipping and delivery of orders placed through this website (“Site”). By placing an order, the customer (“Customer”) agrees to be bound by this Policy.

1. Order Processing Time

1.1. Orders are processed in the order in which they are received.

1.2. Please allow 1–3 business days for order processing unless stated otherwise.

1.3. Processing times may be extended during holidays, sales periods, or high-volume seasons.

1.4. We are not responsible for delays resulting from incomplete or incorrect order information provided by the Customer.

2. Shipping Methods & Estimated Delivery Times

2.1. Delivery times displayed at checkout are estimates only and are not guaranteed.

2.2. Once dispatched, transit times depend on the shipping carrier and may vary due to weather, strikes, customs processes, or other factors beyond our control.

2.3. We reserve the right to change or discontinue shipping methods at any time.

3. Shipping Confirmation & Tracking

3.1. Once your order has been dispatched, you will receive a shipping confirmation email.

3.2. If tracking is provided, the Customer is responsible for monitoring the tracking information.

3.3. Tracking updates may experience delays, including during carrier processing and peak seasons.

4. Shipping Address & Lost Parcels

4.1. The Customer is responsible for ensuring that the shipping address provided at checkout is accurate and complete.

4.2. We are not liable for parcels lost or delayed due to incorrect or incomplete addresses.

4.3. Once the parcel is handed to the carrier, risk of loss transfers to the Customer.

4.4. We are not responsible for parcels that are:

• Marked as delivered but not received;
• Lost, stolen, or misplaced after delivery;
• Held or returned due to Customer not collecting the parcel.

5. International Shipping (If Applicable)

5.1. International orders may be subject to customs fees, duties, taxes, or import charges.

5.2. These fees are the sole responsibility of the Customer.

5.3. We are not responsible for customs delays or items refused or returned due to unpaid fees.

6. Failed Deliveries & Returned Parcels

6.1. If a parcel is returned to us due to the Customer’s failure to collect it, refusal of delivery, or incorrect address, the Customer is responsible for:

• All return shipping charges; and
• Any fees required to re-ship the parcel.

6.2. If the Customer chooses not to have the parcel re-shipped, the order may be treated as abandoned. Refunds will not be issued for abandoned parcels.

7. Pre-Orders or Made-to-Order Items (If Applicable)

7.1. Estimated dispatch times for pre-order or custom items will be stated on the product page.

7.2. These timeframes are estimates only and may be subject to change.

8. Delivery Issues & Claims

8.1. Any issues with delivery must be reported within 48 hours of the recorded delivery time.

8.2. Claims for damaged items are governed by our Return & Refund Policy.

8.3. We may request supporting evidence (e.g., photos, video) to investigate claims.

9. Amendments to This Policy

9.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice.

9.2. Continued use of the Site after changes are posted constitutes acceptance of the revised terms.

10. Contact Information

For questions relating to this Shipping Policy, please contact us using the information provided on the Site.