Contact information


1. Customer Support

 

1.1. Customers may contact us for support regarding orders, product information, returns, or general enquiries.

1.2. We aim to respond to all enquiries within 1–3 business days. Response times may vary during busy periods, holidays, or unforeseen circumstances.


2. Accepted Contact Methods

 

Customers may reach us through the following official communication channels:

 

2.1. Email

All customer service and order-related enquiries should be sent to:

[urbanloftuk@gmail.com]

 

2.2. Contact Form 

 

If the Site includes an online contact form, Customers may submit enquiries directly through the form. Submissions will be handled in the order they are received

2.3. Social Media (Optional)

 

Social media accounts may be used for general questions; however, order-specific or account-specific issues must be directed to email for verification and security purposes.

 

 

 

3. Hours of Operation
Customer service operates during the following hours:

 

 

[Monday–Friday, 9:00–17:00 (GMT)]

Enquiries submitted outside these hours will be addressed on the next business day.

 

 

 

4. Order & Account Verification

 

4.1. For security purposes, we may require verification of identity, order number, email address, or additional information before discussing or modifying an order.

4.2. We reserve the right to decline support where adequate verification is not provided.

 

 

 

5. Response Limitations

 

5.1. We are not obligated to respond to abusive, threatening, or inappropriate messages.

5.2. We reserve the right to block or restrict communication from individuals who violate these standards. If blocked because of abusive behaviour and you’ve made an order, you will not receive said item or a refund.

 


6. Updates to This Policy

 

We may modify or update this Contact Information Policy at any time without prior notice. Continued use of the Site constitutes acceptance of any updates.

 

 

 

7. Contact Details

 

For all enquiries, please contact us at:

[urbanloftuk@gmail.com]

[instagram: urbanloft_vintage]

[Facebook: Urban Loft]